Acute Care Services Coordinator

Acute Care Services Coordinator Opportunity:

The ACS Coordinator provides high-level administrative, operational and scheduling coordination across Acute Care Services programs, supporting both workforce operations and unit-based clinical workflows. This role functions as a central coordination point between leadership, clinical teams, and support services to promote efficient daily operations, effective communication, and alignment with organizational and regulatory expectations.

The ACS Coordinator provides high-level administrative, operational and scheduling coordination across Acute Care Services programs, supporting both workforce operations and unit-based clinical workflows. This role functions as a central coordination point between leadership, clinical teams, and support services to promote efficient daily operations, effective communication, and alignment with organizational and regulatory expectations.

• The starting pay range for this role is $21.73 -$23.67 based on education and experience.
• This job is a full-time, in person position, usually working 8:00am – 4:30pm on weekdays.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

• High school diploma or equivalent
• Minimum of two years of administrative, scheduling, or healthcare support experience
• Proficiency in Microsoft Office and relevant software systems
• Must possess a valid Wisconsin driver's license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle.
• Must meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy.
• Must be authorized to operate any vehicle and transport clients, patients, or staff as required by the position.

• Associate’s or Bachelor’s degree in Healthcare Administration, Human Services, or related field
• More than 3 years of experience in healthcare operations, scheduling, or clinical support environments
• Experience with scheduling software (e.g., OnShift, UKG) and/or EMR systems

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

• Coordinates staffing schedules across 24-hour Acute Care programs, including maintaining, updating, and adjusting schedules based on operational needs
• Responds to staffing changes and facilitates timely coverage through proactive outreach, follow-up, and creative staffing solutions
• Communicates staffing needs, trends, and potential risks to leadership in a timely manner
• Supports onboarding processes related to scheduling, including coordination of training shifts and schedule integration for new hires
• Maintains working knowledge of staffing guidelines, labor considerations, and internal scheduling practices
• Coordinates and tracks employee incentives, rewards, and staffing-related pay practices in alignment with organizational processes

• Conducts routine audits and data tracking to support program monitoring, regulatory alignment,…