Specialist, Advising & Accessibility

Northcentral Technical College (NTC) is the place to be and it’s the “College that Cares.” NTC provides students with career preparation in some of the fastest-growing fields and is a leading 2-year post-secondary institution with a history of innovation and growth in a dynamic setting. Our employees will tell you why they love working here, and check how our Total Rewards match our culture!

Our main campus is in Wausau, WI, with five regional campuses located in Antigo, Medford, Phillips, Spencer, and Wittenberg. In addition, NTC has a Public Safety Center of Excellence in Merrill, Agriculture Center of Excellence in Maine, and Wood Technology Center of Excellence in Antigo, and every day we bring students one step closer to making their dreams a reality.

$22.15

The Advising and Accessibility Specialist serves as the point of first contact for the Advising and Transfer Center. This position provides high-level administrative support for the Advising and Access and Accommodations teams while triaging student needs, managing intake processes, and ensuring efficient workflow across both service areas. This role assesses walk‑in and virtual inquiries, determines the appropriate next steps, and directs students to the correct advisor or accommodation specialist.

The position plays a critical role in maintaining service efficiency and enhancing the student experience.

• Student Triage and Front‑line Coordination:
  Serve as the primary point of contact for the Advising and Transfer Center, processing walk‑in, phone, and virtual inquiries. Assess student needs and determine appropriate routing (advisor, immediate issue resolution, or appointment scheduling). Prioritize urgent student matters and elevate time‑sensitive concerns appropriately. Provide accurate information regarding advising processes, transfer procedures, and accommodations policies. Manage daily student traffic flow to maximize staff efficiency and minimize wait times.
  
  Offer functional support to assist students in self‑service activities that include self‑enrollment and self‑referral to campus resources.
• Administrative Support:
  Coordinate appointment scheduling and calendar management for advising staff, vetting student appointments as necessary. Maintain records, reports, and documentation within institutional systems. Support outreach initiatives, registration campaigns, and student communications. Prepare materials for advising workshops, orientations, and events. Assist with intake processes for students requesting accommodations, coordinating appointments and gathering appropriate documentation. Maintain confidential records in compliance with FERPA, ADA, and institutional policies.
  
  Support tracking of accommodation requests and documentation timelines. Assist with client reporting to support grant‑related activities.
• Operational and Process Support:
  Utilizes AI and emerging technologies, as appropriate, to enhance daily workflow efficiency, improve service delivery, and support accurate and timely completion of responsibilities in alignment with institutional guidelines. Support data tracking related to student volume, service trends, and response times. Assist with special projects and cross‑functional initiatives within Student Services. Maintain shared resources, digital forms, and office communications.
• Additional duties:
  Staff may be called upon to assist with tasks or projects in other areas of Student Services and the College as needed in support of institutional goals and student success.
• Work schedule:
  
  While the primary work schedule is during standard business hours, occasional evening and/or weekend hours may be…