Specialist, Advising & Accessibility

Advising And Accessibility Specialist

Applications must be submitted by 12:01 a.m., October 12, 2026.

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.

NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on

Qualifications:

$22.15

Job Summary

The Advising and Accessibility Specialist serves as the point of first contact for the Advising and Transfer Center. This position provides high-level administrative support for the Advising and Access and Accommodations teams while triaging student needs, managing intake processes, and ensuring efficient workflow across both service areas.

This role assesses walk-in and virtual inquiries, determines the appropriate next steps, and directs students to the correct advisor or accommodation specialist. The position plays a critical role in maintaining service efficiency and enhancing the student experience.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Student Triage and Front-line Coordination:

• Serve as the primary point of contact for the Advising and Transfer Center, processing walk-in, phone, and virtual inquiries.
• Assess student needs and determine appropriate routing (advisor, immediate issue resolution, or appointment scheduling).
• Prioritize urgent student matters and escalate time-sensitive concerns appropriately.
• Provide accurate information regarding advising processes, transfer procedures, and accommodations policies.
• Manage daily student traffic flow to maximize staff efficiency and minimize wait times.
• Offer functional support to assist students in self-service activities that include self-enrollment and self-referral to campus resources.

Administrative Support:

• Coordinate appointment scheduling and calendar management for advising staff, vetting student appointments as necessary.
• Maintain records, reports, and documentation within institutional systems.
• Support outreach initiatives, registration campaigns, and student communications.
• Prepare materials for advising workshops, orientations, and events.
• Assist with intake processes for students requesting accommodations, coordinating appointments and gathering appropriate documentation.
• Maintain confidential records in compliance with FERPA, ADA, and institutional policies.
• Support tracking of accommodation requests and documentation timelines.
• Assist with client reporting to support grant-related activities.

Operational and Process Support:

• Utilizes AI and emerging technologies, as appropriate, to enhance daily workflow efficiency, improve service delivery, and support accurate and timely completion of responsibilities in alignment with institutional guidelines.
• Support data tracking related to student volume, service trends, and response times.
• Assist with special projects and cross-functional initiatives within Student Services.
• Maintain shared resources, digital forms, and office communications.
• While the position description…