Customer Support Specialist - Part Time

Customer Support Specialist - Part Time (20-25 Hrs/Wk)

Location: 327 North 17th Avenue, Wausau, WI, 54401, United States

Employee Type: PT Regular Non-Exempt

Name: brittney bierman

Email:

We know what you're thinking. "What kind of name is Incredible Bank?"

Well, we're glad you asked.

With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience

TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer‑focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position reports to the Customer Experience Center Manager at our Incredible Bank Support Center location in Wausau, Wisconsin, and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Will serve as the primary point of contact for Bank customers choosing to reach us through telephone and email delivery channels, and may also support with online chat (Banno) and electronic banking platforms.
• Acts as a customer ambassador for the bank and provides a high‑quality customer experience worthy of our brand. Engages customers by keeping their best interest in mind and exceeding their expectations.
• Possesses a customer satisfaction mentality, understanding the need to hold oneself personally accountable to following customer‑centric behaviors and attitudes in an environment committed to building relationships; ensuring the customer is satisfied at the conclusion of their interaction.
• Demonstrates a thorough knowledge of Incredible Bank products and services including both consumer and business online banking, the Incredible Bank mobile app, mobile deposit, consumer bill pay, debit and credit cards, and eStatements.
• Accurately performs timely follow through on the customer's request by preparing and submitting maintenance with proper documentation when necessary.
• Actively participates in the implementation of departmental and bank‑wide strategic initiative projects to enhance the customer experience.

This is a regular part‑time hourly non‑exempt position, averaging approximately 20-25 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday.

This position will work on‑site at our Incredible Bank branch location in Wausau, WI.

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join a dynamic team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:

• High school diploma or general education degree (GED) preferred.
• Two to five years' experience in a customer service role; or equivalent combination of education and experience preferred.
• Proficient with Microsoft Office (Word, Excel, and Outlook) and Windows.
• Excellent written and oral communication skills.
• Ability to remain professional and composed under pressure.
• A high degree of resourcefulness and adaptability.

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering…