Guest Services Representative

Description

The Guest Services Representative is the first point of contact for patients, families, visitors, vendors, and community members. This role ensures all guests receive a warm, professional, and respectful experience while visiting the facility.

• Greet and register all guests, visitors, and vendors.
• Assist guests, residents, staff, and community members in locating departments and services.
• Maintain a respectful demeanor in every interaction.
• Maintain accurate visitor logs and issue identification as required.
• Communicate infection prevention updates and facility guidelines.
• Provide directions for any location on campus.
• Answer and route incoming calls promptly and courteously using a multi-line phone system.
• Relay accurate messages and voicemails to appropriate staff.
• Receive and arrange for delivery or pick-up of items for residents and staff.
• Provide general information about the organization and available services.
• Overcome communication or language barriers using available tools and resources.
• Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
• Adhere to scheduled work hours with regular and predictable attendance.
• Complete all other duties as assigned.

• Starting pay range: $15.18 - $16.53 per hour, based on experience.
• Hours:
  
  7:00 am – 3:00 pm, including weekends.
• PTO and paid holidays.
• Health, dental, vision, life, accident, and hospital insurance.
• Employee assistance program.
• Eligibility for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan; staff contribute 7.2% and the employer matches 100%.

• Age 16 years or older.
• More than six months of customer service experience.
• Ability to hear and communicate effectively in person and over the phone.

• Knowledge of switchboard, phone systems, and computer systems.

• Prolonged periods of sitting at a desk and using a computer.
• Repetitive use of hand and wrist movements for phone and computer tasks.
• Ability to lift up to 25 pounds occasionally.
• Possible contact with individuals carrying communicable conditions.
• Compliance with professional, ethical, and privacy standards and related policies.

North Central Health Care is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations.