Geek Squad Agent; Retail Store

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

• Provide positive, timely service to customers during the check‑in and checkout process.
• Investigate technology issues by asking questions, listening, taking detailed notes and giving accurate time estimates for next steps.
• Help customers set up new devices and advise whether to repair or replace old devices.
• Monitor service queues and give accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Communicate and partner clearly with fellow agents.

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

• Passion for technology and a desire to solve problems.
• Ability to adapt and learn new skills in a fast‑paced industry.

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well‑being.
• Paid time off, leave of absence options, and incentive pay for performance.

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

Best Buy is an equal‑opportunity employer.