Customer Support Specialist Call Center

Job Overview

Customer Support Specialist (Call Center) – Full Time

Location:

327 North 17th Avenue, Wausau, WI 54401, United States

Schedule:

40 hours per week, 7:30 am – 5:30 pm CST, Monday through Friday

Position type:
Regular, Full‑time, Non‑exempt

• Serve as the primary point of contact for bank customers using telephone and email, and support online chat (Banno) and electronic banking platforms.
• Act as a customer ambassador, delivering high‑quality experiences that reflect the bank’s brand.
• Engage customers by keeping their best interests in mind and exceeding expectations.
• Maintain a customer‑satisfaction mindset, staying personally accountable to customer‑centric behaviors and attitudes.
• Ensure customers are satisfied at the conclusion of each interaction.
• Demonstrate knowledge of bank products and services, including consumer and business online banking, the mobile app, mobile deposit, consumer bill pay, debit and credit cards, and eStatements.
• Perform timely follow‑through on customer requests, preparing and submitting maintenance with proper documentation.
• Participate in the implementation of departmental and bank‑wide strategic initiative projects to enhance the customer experience.

• High school diploma or GED (preferred).
• Two to five years of experience in a customer‑service role, or equivalent education and experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Windows.
• Excellent written and oral communication skills.
• Ability to remain professional and composed under pressure.
• High degree of resourcefulness and adaptability.

• Competitive compensation package.
• More than 30 days of annual paid time off, including 18 days of PTO, an anniversary holiday, a birthday holiday, a wellness holiday, and 12 observed bank holidays.
• Top‑tier benefits and ongoing improvements to the total rewards package.

We value integrity, a drive to learn and grow, and a commitment to making a positive impact on the customer experience.