Customer Support Specialist

Job Requirements:

Customer Support Specialist (Call Center) – Full Time

40 Hrs/Wk

Location:

327 North 17th Avenue, Wausau, WI, 54401, United States

Employee Type: FT Regular Non-Exempt

Contact Information:
Name: brittney bierman Email:

We know what you're thinking. "What kind of name is Incredible Bank?" Well, we're glad you asked. With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do.

A promise that will help our customers, fellow team members, and our communities to do the incredible. At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today. So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position reports to the Customer Experience Center Manager at our Incredible Bank Support Center location in Wausau, Wisconsin, and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

• Will serve as the primary point of contact for Bank customers choosing to reach us through telephone and email delivery channels, and may also support with online chat (Banno) and electronic banking platforms.
• Acts as a customer ambassador for the bank and provides a high-quality customer experience worthy of our brand.
• Engages customers by keeping their best interest in mind and exceeding their expectations.
• Possesses a customer satisfaction mentality, understanding the need to hold oneself personally accountable to following customer-centric behaviors and attitudes in an environment committed to building relationships; ensuring the customer is satisfied at the conclusion of their interaction.
• Demonstrates a thorough knowledge of Incredible Bank products and services including both consumer and business online banking, the Incredible Bank mobile app, mobile deposit, consumer bill pay, debit and credit cards, and eStatements.
• Accurately performs timely follow through on the customer's request by preparing and submitting maintenance with proper documentation when necessary.
• Actively participates in the implementation of departmental and bank-wide strategic initiative projects to enhance the customer experience.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday. This position will work on-site at our Incredible Bank branch location in Wausau, WI.

• High school diploma or general education degree (GED) preferred.
• Two to five years' experience in a customer service role; or equivalent combination of education and experience preferred.
• Proficient with Microsoft Office (Word, Excel, and Outlook) and Windows.
• Excellent written and oral communication skills.
• Ability to remain professional and composed under pressure.
• A high degree of Resourcefulness And Adaptability.

• Over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
• Competitive compensation discussion up front; top-tier benefits.

More information on total rewards package at:

About the Company:

Incredible Bank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but Incredible Bank wasn’t awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn… We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking.

But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community? Today, Incredible Bank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states.

But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work. Learn more about our Great Place To Work Engagement Results Here  PI