Customer Support Specialist (Call Center) - Full Time (40 Hrs​/Wk

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position reports to the Customer Experience Center Manager at our Incredible Bank Support Center location in Wausau, Wisconsin, and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

• Will serve as the primary point of contact for Bank customers choosing to reach us through telephone and email delivery channels, and may also support with online chat (Banno) and electronic banking platforms.
• Acts as a customer ambassador for the bank and provides a high-quality customer experience worthy of our brand. Engages customers by keeping their best interest in mind and exceeding their expectations.
• Possesses a customer satisfaction mentality, understanding the need to hold oneself personally accountable to following customer-centric behaviors and attitudes in an environment committed to building relationships; ensuring the customer is satisfied at the conclusion of their interaction.
• Demonstrates a thorough knowledge of Incredible Bank products and services including both consumer and business online banking, the Incredible Bank mobile app, mobile deposit, consumer bill pay, debit and credit cards, and eStatements.
• Accurately performs timely follow through on the customers request by preparing and submitting maintenance with proper documentation when necessary.
• Actively participates in the implementation of departmental and bank-wide strategic initiative projects to enhance the customer experience.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday.

This position will work on-site at our Incredible Bank branch location in Wausau, WI.

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join a dynamic team, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:

• High school diploma or general education degree (GED) preferred.
• Two to five years' experience in a customer service role; or equivalent combination of education and experience preferred.
• Proficient with Microsoft Office (Word, Excel, and Outlook) and Windows.
• Excellent written and oral communication skills.
• Ability to remain professional and composed under pressure.
• A high degree of resourcefulness and adaptability.

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that were willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at:

Incredible Bank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but Incredible Bank wasnt awarded as one of Americas Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And thats what makes us Americas first national online community bank. And who doesnt love the idea of a national community?

Today, Incredible Bank is a $2.0billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, its less about size than it is about culture. Thats why were especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: