Customer Service - Payment Management Specialist (Part-time

Payment Management Specialist

At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. We're looking for great people who want to influence culture and the generation that is shaping what's next. Come change the game with us.

We are hiring multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office.

Schedule:

Hours are available Monday-Friday 7am-7pm. You will set your own availability for scheduling with a minimum of 8 hours per week required. Next available start date:
Monday, September 14.

Training:
You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:

• Their coworkers! The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities:

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and Pay Pal guidelines
• Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Qualifications:

• Demonstrated computer navigation and multi-tasking skills
• Positive attitude and problem-solving capabilities
• Strong written and oral communication skills
• Professionalism while speaking with internal & external customers

Benefits:

• Pay rate: $16.00 / hr
• 30-50% employee discount
• Casual dress code – wear your sneakers to work!
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups