Investigations Specialist; Part-time

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

We are looking to hire multiple part-time Package Investigations Specialists
, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Schedule: Hours are available between 7am-7pm Monday-Friday. You will set your own availability for scheduling with a minimum of 8 hours per week required.

Next available start date: Monday, September 14

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

• Their coworkers!
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

• Provide superior customer service regarding questions or concerns around delivery-related issues and offer reasonable resolutions, keeping the company's best interest in mind
• Speak with internal and external customers directly over the phone or via email to resolve issues as needed
• Efficiently enter customer information and call notes into the order management system
• Complete appropriate follow-up actions for order and service resolution
• Send customer notifications and follow-up emails regarding delivery investigations
• Assist with customer service phone call volume as needed

• Demonstrated computer navigation and multi-tasking skills
• Strong written and oral communication skills
• Positive attitude and professionalism while speaking with customers
• Solutions-oriented mindset

#LI-AF1

Pay rate: $16.00 / hr

• 30-50% employee discount
• Casual dress code - wear your sneakers to work!
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups