Customer Service - Management Specialist; Part-time

Payment Management Specialist

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company.

That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next. Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.

Come change the game with us.

We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office.

Schedule:

Hours are available Monday-Friday 7:00am-7:00pm. You will set your own availability for scheduling during this timeframe with a minimum of 8 hours per week required. Next available start date:
Monday, September 14 Training:
You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:
Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Responsibilities

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and Pay Pal guidelines
• Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Qualifications

• Computer proficiency, including multi-tasking
• Positive attitude and solutions-oriented
• Strong written and verbal communication skills
• Professionalism while speaking with internal and external customers

Benefits

• Pay rate: $16.00 / hr
• 30-50% employee discount
• Casual dress code – wear your sneakers to work!
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups