Loan Portfolio and Servicing Manager

Job Title

Loan Portfolio and Servicing Manager – Full‑Time (40 hrs/week)

327 North 17th Avenue, Wausau, WI 54401, United States

Full‑time, Regular, Exempt

We’re all about ICE (Incredible Customer Experience™) – our core values focus on customer‑centric banking and teamwork. Our brand, Incredible Bank, has grown from a single location in 1967 to a $2.0 billion‑asset institution with 17 branches nationwide.

• Plan, manage, and oversee the Bank’s commercial, consumer, and small‑business loan servicing and portfolio activities, ensuring efficient operations, collaboration, regulatory compliance, and proper handling of loan transactions.
• Lead and develop the team responsible for processing and documenting compliant Small Business Center and Consumer Lending loans and renewals, ensuring accuracy, consistency, and timely delivery to strengthen credit quality and reduce operational risk.
• Oversee all loan‑servicing functions and data‑integrity responsibilities within the bank’s core operating systems (loan booking & editing, rate changes, payment processing, loan advances, floor‑plan oversight, collateral & insurance management, UCC continuations, payoffs, file maintenance, statements & billing notices, reconciliations, and tax reporting).
• Ensure accurate and timely daily and monthly balancing of accounts and reports to maintain data integrity, reduce financial risk, and support reliable decision‑making.
• Serve as the primary resource for internal and external audits and examinations, responding to audit findings and implementing necessary procedural changes to strengthen controls and maintain full compliance.
• Monitor department workload, productivity, and turnaround times to meet service‑level expectations and deliver timely, accurate results.
• Work full‑time, 40 hours per week with a schedule that may vary between 8:00 am and 5:30 pm CST, Monday through Friday.

• Bachelor’s degree (B.A.) in a relevant field.
• 5‑7 years of loan servicing experience, including business loan and legal documentation.
• 5+ years of supervisory or management experience, demonstrating effective leadership and team development.
• Core banking/processing system expertise preferred (Jack Henry, Encompass, Info‑Access, Xperience, Synapsys).
• Strong leadership, sound judgment, and a commitment to confidence and integrity.

• Over 30 days off per calendar year, including 18 days of PTO to begin, an Anniversary Holiday, a Birthday Holiday, a Wellness Holiday, and 12 observed Bank Holidays.
• Competitive compensation – discussed upfront.
• Top‑tier benefits (health, dental, etc.) as part of our total rewards package:
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Incredible Bank is a national community bank that blends traditional banking values with advanced technology to serve customers across the country.

Incredible Bank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

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