Product Cancellation Specialist

Kocourek Ford is looking for a Product Cancellation Specialist. This person should have organizational skills and work well in team atmosphere.

• Handle cancellation requests from lien holders and customers promptly and accurately.
• Verify cancellation reasons and documentation provided.
• Update system records to reflect cancellations and initiate refund processes as needed.
• Follow up on outstanding cancellation requests to ensure timely resolution.

• Maintain organized records of all cancellation-related documents.
• Verify the completeness and accuracy of documentation required for cancellations.
• Coordinate with other departments or external parties to obtain missing documents if necessary.

• Prepare and issue refund checks for cancellations to customers or lien holders.
• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate records of refund transactions and associated documentation.

• Regularly update schedules and reconciliations for vehicle service contracts and insurance products.
• Identify and resolve any discrepancies or variances in a timely manner.
• Communicate with relevant stakeholders regarding reconciliation issues or adjustments.

• Record details of new insurance products and cancellations in the designated log for compliance with Wisconsin regulations.
• Ensure accurate and timely reporting of all relevant information.

• Receive and process finance reserve payments according to established procedures.
• Accurately record payments in the system and reconcile accounts as necessary.
• Communicate with finance partners or other stakeholders regarding payment-related issues.

• Calculate reserve charge backs accurately based on established criteria.
• Post charge backs in the system and record them in the designated charge back spreadsheet.
• Maintain documentation and records of all charge back transactions for audit and reporting purposes.

Valid driver's license and complete a per-employment drug screen.

Kocourek Automotive is an Equal Opportunity Employer. Kocourek Automotive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.