Commercial Loan Servicing Specialist

Commercial Loan Servicing Specialist - Full-Time (40 Hrs/Wk)

Location:

327 North 17th Avenue, Wausau, WI, 54401, United States

Employee Type: FT Regular Non-Exempt

We know what you're thinking. "What kind of name is Incredible Bank?"

Well, we're glad you asked.

With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Responsible for accurately processing and maintaining both routine and complex loan transactions across multiple product types including Consumer, Business, SBA, National Floor Plans, and Participations.
• Understand and adhere to Bank policies, applicable laws and regulations, and the Bank's BSA/AML Program to maintain compliance, reduce regulatory risk, and protect the Bank from legal or financial exposure.
• Maintain a high level of accuracy while providing proactive communication and support to stakeholders to promote efficient operations, strong collaboration, and consistent, high-quality service experience.
• Validate the accuracy of loan terms and conditions within the Bank’s core operating system and third-party platforms to support proper servicing, reliable reporting, and the prevention of operational or customer-impacting errors.
• Reconcile general ledger accounts affected by loan servicing activity to uphold the integrity of financial records and identify discrepancies in a timely matter.
• Prepare accurate payoff quotes and process paid loans within required time frames to facilitate smooth loan resolution and minimize financial or operational risk.
• Complete account verifications and servicing requests accurately and promptly to meet customer expectations and regulatory requirements.
• Administer and maintain floor plan loan setups and system updates, including unit pricing and billing data to support effective portfolio management and accurate customer billing.
• Partner with floor plan lenders and internal Credit teams to reinforce adherence to policies, guidelines, and risk management standards, supporting overall portfolio quality.
• Prepare and distribute monthly manual billing statements for floor plan customers; monitoring incoming payments and proactively follow up on outstanding balances to promote timely collections and reduce delinquency risk.
• Upload audit documentation to third-party platforms and coordinate with customers to obtain supporting information, such as rental revenue invoices to support accurate reporting, audit readiness, and compliance requirements.
• Prepare and complete paid loan recorded satisfactions, lien releases, and UCC filings and contributions to support proper collateral release, maintain compliance with legal requirements, and protect the Bank’s secured position.
• Build and maintain strong relationships with third-party vendors, customers, and external partners to support servicing accuracy, facilitate timely issue resolution, and elevate the overall customer experience.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

This position will…