Deposit Support Specialist

About the Role

This full‑time, non‑exempt position provides support to other departments related to deposit products and services, including fraud detection, safe deposit box rentals, and account reconciliation.

Duties and responsibilities include:

• Provides support to other departments related to deposit products and services.
• Review and verify customer initiated monetary transfers > $100K for fraud detection.
• Establish and maintain system records for all safe deposit box rentals.
• Review and verify signatures on all checks drawn on customer accounts > $50K for fraud detection.
• Apply established procedures to decide whether to pay or return debit transactions that overdraw customer accounts.
• Follow procedures to make determination on posting or retuning debit transactions that overdraw deposit accounts.
• Research and resolve debits and credits that fail to post to customer accounts.
• Reconcile daily, research and identify variances between general ledger and physical cash for all branch offices.
• Review all closed deposit accounts for ancillary required actions (deactivate debit cards; suspend mobile deposit functionality, etc.) pursuant to department procedure.
• Generate correspondence to advise customers when closing zero balance accounts.
• Detect and report suspicious activities to fraud analyst (Bank Secrecy Act program) for further resolution.

This position averages approximately 40 hours per week. Schedule may vary between 8:00 am and 5:30 pm CST Monday through Friday, and the role is on‑site at our branch location on 17th Avenue in Wausau, WI.

You do what is right over what is easy, do not settle for good enough, and are driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Recommended and preferred qualifications:

• High school diploma and/or one to three years related experience and/or training. Equivalent combinations may be accepted.
• Banking knowledge to assist in identification of fraudulent transactions and or violations to regulatory compliance.

Eligible employees receive over 30 days off per calendar year, including 18 days of PTO to begin, an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Incredible Bank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.