Deposit Operations Lead - Full Time (40 Hrs​/Wk

Deposit Operations Lead - Full Time (40 Hrs/Wk)

Location:

327 North 17th Avenue, Wausau, WI, 54401, United States

FT Regular Non-Exempt

Name: brittney bierman

Email:

We know what you're thinking. "What kind of name is Incredible Bank?"

Well, we're glad you asked.

With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Duties and responsibilities may include:

• Build and maintain working knowledge across all deposit operations functions to effectively evaluate processes, identify gaps, and recommend improvements that enhance efficiency, strengthen regulatory compliance, and improve customer experience.
• Serve as a day-to-day resource and escalation point for Deposit Operations staff and frontline teams by providing timely guidance, research, and resolution of complex or time-sensitive issues, helping minimize disruption and maintain consistent service quality.
• Partner with the VP of Deposit Operations to coordinate departmental scheduling and provide task coverage as needed, maintaining workflow continuity, completing required tasks, and consistently meeting Service Level Agreements (SLAs).
• Serve as systems administrator for key third-party deposit and digital banking platforms, maintaining system functionality, access controls, and operational reliability.
• Manage the Deposit Help Desk queue by prioritizing and resolving requests such as TCR, ITM, ATM, and Instant Issue support, helping maintain timely resolution and minimize service disruptions.
• Provide advanced technical support for deposit-related systems and digital banking services, acting as an escalation point for complex issues and helping restore functionality and limit operational impact.
• Conduct data-driven workflow analysis to identify risks, bottlenecks, and opportunities for process improvement, strengthening operational performance and control effectiveness.
• Lead and support the implementation of streamlined, scalable workflows across Deposit Operations and partner departments, improving consistency, efficiency, and cross-functional collaboration.
• Organize and facilitate monthly Branch and Operations calls to share insights, address challenges, and drive continuous improvement in branch performance and customer service.
• Coordinate internal and external audits, by preparing materials, communicating with auditors, and delivering requested documentation on time, supporting efficient audit execution and successful outcomes of remediation plans.
• Monitor and evaluate deposit operations processes to maintain alignment with applicable regulations, internal policies, and risk management standards strengthening control effectiveness and reducing compliance risk.
• Partner with Compliance and Risk teams to address findings and strengthen operational controls, supporting continuous improvement and a strong risk management framework.
• Own and maintain branch procedures related to deposit operations, partnering with Retail leadership to identify gaps, standardize practices, and develop targeted training that improves operational efficiency, consistency, and service quality across teams.
• Partner with Marketing to support customer communications related to deposit process changes, system updates, and new products or services, helping promote clarity, awareness, and a positive customer experience.
• Assist in planning and executing cross-departmental projects, supporting alignment with organizational strategy and advancing key business objectives.
• Serve as a subject-matter expert on digital and deposit products, system capabilities, and user experience enhancements, supporting informed decision-making and operational effectiveness.

This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.

This position will work on-site at our Incredible Bank branch location in Wausau, WI on 17th…