Deposit Support Specialist - Full-Time (40 Hrs​/Wk

Deposit Support Specialist - Full-Time (40 Hrs/Wk) (Administrative)

We know what you're thinking. "What kind of name is Incredible Bank?" Well, we're glad you asked. With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do.

A promise that will help our customers, fellow team members, and our communities to do the incredible. At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today. So - how can you help us live up to our name?

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Provides support to other departments related to deposit products and services.
• Review and verify customer initiated monetary transfers > $100K for fraud detection.
• Establish and maintain system records for all safe deposit box rentals.
• Review and verify signatures on all checks drawn on customer accounts > $50K for fraud detection.
• Apply established procedures to decide whether to pay or return debit transactions that overdraw customer accounts.
• Follow procedures to make determination on posting or retuning debit transactions that overdraw deposit accounts.
• Research and resolve debits and credits that fail to post to customer accounts.
• Reconcile daily, research and identify variances between general ledger and physical cash for all branch offices.
• Review all closed deposit accounts for ancillary required actions (deactivate debit cards; suspend mobile deposit functionality, etc.) pursuant to department procedure.
• Generate correspondence to advise customers when closing zero balance accounts.
• Detect and report suspicious activities to fraud analyst (Bank Secrecy Act program) for further resolution.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday. This position will work on-site at our Incredible Bank branch location on 17th Avenue in Wausau, WI.

You do what is right over what is easy. You dont settle for good enough. Youre driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common. And, if you are looking for an opportunity to join a dynamic team, wed be so excited to learn a little more about you and your interest in joining the team!

Our recommended and preferred qualifications are:

• High school diploma and or one to three years related experience and/or training. May accept equivalent combination of education and experience.
• Banking knowledge to assist in identification of fraudulent transactions and or violations to regulatory compliance.

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that were willing to discuss up front. And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year!

That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays. Check out our total rewards package at:

Incredible Bank first started in 1967 as River Valley Bank with a single location in Rothschild,…