Internal Technical Operations & Development Lead

Internal Technical Operations & Development Lead

Wausau, United States | Posted on 02/01/2026

We are seeking an Internal Technical Operations & Development Lead to support internal technology systems while also building and improving digital tools that support business operations. This role blends hands‑on IT support with practical software, website, and application development focused on solving real business problems and keeping the company running from an IT perspective.

• Serve as the primary point of contact for internal technology issues
• Maintain computers (Windows & Mac)
• Maintain tablets and mobile devices
• Maintain printers, scanners, phones, and peripherals
• Maintain email systems and user access
• Provision, configure, and offboard employee devices and accounts

• Manage and maintain networks (Wi‑Fi, routers, switches, firewalls)
• Security cameras and access systems
• POS systems and operational hardware
• Coordinate with external IT vendors and service providers
• Maintain clean documentation for systems, credentials, and configurations

• Maintain internal tools, dashboards, and utilities
• Lightweight applications and automation scripts
• Develop programs that improve workflow efficiency, reporting and data visibility, task automation and system integration
• Maintain and iterate on deployed solutions over time

• Support and administer platforms such as Microsoft 365 and Google Workspace
• POS, CRM, scheduling, and operations systems
• Integrate third‑party tools via APIs or automation platforms when appropriate

• Data backups
• Access control
• Password and device security
• Monitor systems for failures, vulnerabilities, or inefficiencies
• Act as the internal technical authority
• Translate business needs into technical solutions
• Proactively recommend improvements and scalable systems

• Technical support or IT experience
• Demonstrated experience building small applications or internal tools
• Automation scripts or programs
• Strong working knowledge of Windows and macOS
• Modern web technologies or development platforms
• Ability to troubleshoot independently and manage competing priorities

• Experience with web frameworks or no‑code/low‑code platforms
• App deployment and basic cloud infrastructure
• Familiarity with POS systems or operational software
• Experience in small or mid‑sized business environments

This role IS:

• Hands‑on and execution‑driven
• A blend of operations, IT, and development
• Focused on building real tools that get used

This role is NOT:

• A pure software engineering role
• A help‑desk‑only position
• A passive or siloed IT job

• Competitive pay (discussed during interview)
• Full‑time role with long‑term growth potential
• High autonomy and direct access to leadership
• Opportunity to own and evolve the entire tech ecosystem