Tessitura Administrator

Milwaukee Rep is seeking an experienced Tessitura professional to serve as the organization’s primary Tessitura expert. Reporting to the Chief Marketing Officer, the Tessitura Administrator leads system administration, seasonal and specialty builds, ticketing configuration, digital commerce, reporting and technology initiatives. The position translates organizational needs into effective ticketing, CRM and reporting solutions while supporting data integrity, revenue strategies and an improved customer experience.

Working across departments and with external technology partners, the Tessitura Administrator ensures Milwaukee Rep uses Tessitura effectively and consistently.

• Lead Milwaukee Rep's Tessitura ecosystem, including season and production builds, performances, pricing structures, inventory, facilities, modes of sale, appeals, funds, offers, promotions and ticketing workflows.
• Maintain system integrity through user administration, security and access controls, configuration standards, documentation, governance and ongoing data-quality practices. Lead system training for internal stakeholders.
• Manage Tessitura upgrades, testing, release readiness and adoption of new functionality in partnership with internal stakeholders and external vendors.
• Diagnose complex system, configuration, transaction and data issues; coordinate resolution and document sustainable solutions.
• Communicate with Tessitura Network Support or Extended Services to facilitate problem solving and consultation on system issues, opening and following up on service tickets, etc.
• Develop and maintain Tessitura procedures, reference materials and training that support consistent system use across the organization.
• Implement new features and automation processes; stay current with Tessitura Network developments and best practices.
• Oversee ticketing-related integrations, ticket design, mobile ticketing, digital delivery and patron communications generated through ticketing systems such as various order confirmations.
• As a secondary area of responsibility, provide limited, project-based support to the Development team to strengthen its understanding and use of Tessitura, including consultation on system configuration, data practices, reporting needs and relevant functionality.

• Serve as the primary business lead and liaison for Milwaukee Rep's online ticketing and e-commerce platforms and related vendor relationships, including Tessitura, Made Media, Secure My Booking , JCA and other technology partners.
• Partner with internal stakeholders and external vendors to optimize online purchase and self-service experiences.
• Manage ticketing functionality across the website, including Subscriptions, Single Tickets, exchanges, gift certificates, donations, dinner sales and promotional offers.
• Oversee purchase flows, patron account functionality, confirmation messaging, self-service tools and digital upsell opportunities.
• Monitor digital commerce performance and implement improvements that increase conversion, usability and online revenue.
• Establish testing and quality-assurance practices for new ticketing functionality, promotions and web releases.

• Develop and maintain reporting tools and dashboards using Tessitura, JCA/Vivian, Excel and other business intelligence resources.
• Provide timely sales, revenue, attendance, forecasting and patron analytics to support organizational decision-making as requested by the Chief Marketing Officer.
• Ensure the accuracy and consistency of ticketing data used for budgeting, forecasting, reconciliation, campaign evaluation and long-range…