Parts and Service Support Representative
Job in
Town of Wausau, Wausau, Marathon County, Wisconsin, 54401, USA
Listed on 2026-08-18
Listing for:
Monroechamber
Full Time
position Listed on 2026-08-18
Job specializations:
-
Supply Chain/Logistics
Inventory Control & Analysis, Logistics Coordination, Supply Chain & Logistics
Job Description & How to Apply Below
Position Title:
Parts and Service Support Representative
Wage: $20.00 - $25.00/hour
Shift: 1st
Hours:
8:00am - 4:30pm
Ready to put your customer service and parts experience to work? We’re looking for a motivated Service Support Representative to join our team and play a key role in keeping customers, technicians, and the parts department running smoothly. If you’re organized, great with people, and enjoy solving problems in a fast-paced environment, this could be the perfect opportunity for you!
Responsibilities:- Maintaining accurate inventory and pricing information within ERP system
- Receiving and processing completed work orders
- Shipping and receiving parts and equipment
- Invoicing service requests and obtaining payment methods
- Assisting with inventory cycle counts and stock level recommendations
- Maintaining accurate records of technician hours
- Managing incoming returns process
- Processing customer and technician parts requests accurately and efficiently
- Creating and managing purchase orders with suppliers and vendors
- Tracking part availability, lead times, and shipment status
- Coordinating emergency and expedited parts orders
- Communicating order status updates to customers
- Sourcing parts with both new and existing suppliers
- Resolving order discrepancies, warranty claims, and vendor issues
- Demonstrating knowledge of ERP systems and Microsoft Office
- Managing Hubspot parts tickets
- Following all OSHA guidelines
- College degree, preferred
- 5+ years in Customer Service and/or Parts
- Strong communication and collaboration skills
- Problem solving and decision-making abilities
- Exceptional team player with integrity, credibility, confidence and composure
- Reliable follow up and follow through
- Innovative and creative
- Results oriented with a drive to achieve excellence
- Detail oriented with an analytical and inquisitive mindset
- Flexible and adaptable to change in a fast-paced environment
- Proactive and organized, with strong time management skills
We are proud to be an equal opportunity employer.
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