Service Manager

Lead Car Toyota Wausau opened in the Wausau, WI area in 2007, and quickly became a fixture in the Wausau and Stevens Point communities. Our goal is to provide a truly exceptional customer experience by offering quality products and services with honesty, integrity, and a commitment to customer satisfaction. We leverage the benefits of being part of a large group but have the flexibility to operate with what best suits our individual market.

At Lead Car Toyota Wausau, relationships are what drive our success, and our teams in sales, service, parts, accounting, finance and management embody this culture every day.

We are proud to support local community and charity efforts such as St. Vincent de Paul, Peyton’s Promise, Garding Against Cancer, and many others. Lead Car Toyota Wausau has also earned the Toyota President’s Award from , proving our passion for excellent service and products. Over the past year, we have become the highest volume new vehicle franchise and the best import franchise in the market.

If you are ready to take your career to the next level with a strong brand and a great company in a high volume store, then an opportunity at Lead Car Toyota Wausau may be right for you. Apply today!

Ensures 100% customer satisfaction by running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This individual is responsible for the hiring, training and development of all service personnel. Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

• Demonstrates exemplary integrity, serving as a role model in exuding trust and honesty and maintaining the highest professional standards.
• Maintains a personal demeanor consistent with the Company’s culture, contributing to a positive, supportive work environment for all team members.
• Represents the Company as a personal agent within the Company and at functions outside of the Company.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Maintains reporting systems required by President and General Manager and our manufacturer.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Strives for harmony and teamwork within the department and with all other departments.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Understands and ensures compliance with manufacturer warranty and policy procedures.
  
  Accounts for all documents ensuring none are missing and all are processed correctly.
• Directs and schedules the activities of all department employees.
• Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows- up on parts orders with the Parts Manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of…