Project Manager, Client Relationship Manager, Operations Management

Position Summary

The Project Manager for Client Services is responsible for managing assigned projects from pre-award through full life cycle, execution of scope commitments, post-award activities, providing timely client service communication both verbal and written to stakeholders and is to follow project specific sold margins and processes. Projects may have multiple Architectural Metals series products from different locations ranging from small to large in scale with low to high-risk commitments.

Customer Service

• Customer focused, prioritizing client needs and understanding their preferences, providing a personalized and memorable experience.
• Actively listen, resolving client problems by taking ownership and following up through completion.
• Understand client/project needs and explain requirements/ solutions needed.
• Create meaningful interactions that solve problems, build trust and forge lasting client relationships.
• Provide concise and actionable information to internal and external clients.
• Proactive in reaching out to clients concerning issues i.e. backorders, schedule moves, upcoming approvals.

Order Planning / Processing

• Review purchase orders to estimates, ensuring all information is executable and accurate.
• Coordinate and track requests for information (RFI's) as required to maintain completeness and accuracy of project information.
• Coordinate and track project scope alternates through change orders to ensure material and services provided are billable and collectable.
• Coordinate completion of all Architectural Metals order processing milestones to ensure on time completion of orders.
• Produce and understand schedule of values as required.

Load Planning / Logistics

• Assist manufacturing and shipping as needed.
• Provide verbal or written correspondence of all schedule revisions and back orders to client.
• Develop material and delivery sequence if required to meet client expectations.

Compliance/Process/Procedures

• Maintain order files per established guidelines and naming structures.
• Follow Architectural Metals process and procedures to ensure compliance with established company policies.

Education

• Associate degree and/or 5+ years project management experience.
• 5+ years' industry experience is preferred.

Experience

• Experience in managing projects in a manufacturing environment is preferred
• Continuous Improvement (CI) Training is a plus.
• Commercial Construction experience is a plus.
• Resolving client concerns.

Required Skills

• Customer service skills.
• Time Management.
• Thorough knowledge of ERP software.
• Microsoft Office Suit (Outlook, Power Point, Word, Excel, Teams) with high emphasis on Excel.
• Good verbal and written communication skills, active listener
• Ability to work independently and as part of a team.
• Communicates information that is accurate, objective, and fact-based.
• Negotiation skills.
• Conflict management skills.
• Problem solving skills.
• Ability to develop project specific timelines showing milestones needed to meet client expectations.
• Ability to develop project specific tasks to include plans to eliminate potential risks.
• Ability to read shop and fabrication drawings.
• Knowledge of product testing and performance requirements.

• Occasional travel related to other sites / corporate / project sites - Less than 25%.

• Ability to work in both office and manufacturing environments.
• Lift up to 10 lbs.

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.