Dairy Assistant Department Manager

Role summary

Hy-Vee is seeking an Assistant Dairy Department Manager to support the Dairy Department Manager in presenting fresh, high-quality products at competitive prices. This role involves providing excellent customer service, overseeing part-time dairy and frozen employees, training new staff, managing inventory, ensuring department cleanliness and sanitation, and handling deliveries. The ideal candidate will have over six months of related experience, strong arithmetic and problem-solving skills, and the ability to lead and train a team.

This is an onsite, full-time position within the grocery retail industry.

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Assistant Dairy Department Manager

FLSA
:
Non-Exempt

General Function

Responsible for assisting the Dairy Department Manager to present the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home;
Dairy Department Manager

Positions that Report to you:
Dairy Clerks, Part time employees

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products.
• Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed.
• Handles and satisfies customer issues.
• Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors.
• Receives deliveries, puts product away, reviews invoices, and logs in record book daily.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assumes management duties in absence of Department Manager.
• Orders for the department when necessary
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions,…