Field Service Engineer

Under the direction of the Field Service Manager, the Field Service Engineer provides on-site support and technical assistance with Thermal Processing and Aqueous Washing Equipment. The Field Service Engineer installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime.

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities, as management may deem necessary from time to time.

• Installs, configures, troubleshoots, and maintains Thermal Processing and Aqueous Washing Equipment.
• Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary.
• Inspects and tests completed work to ensure the service meets quality and safety standards.
• Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities.
• Engages with clients, ensures compliance, conducts feasibility studies, and applies technical knowledge to practical problems and escalates complex problems as necessary.
• Performs start-up testing and customer training on features and the general maintenance of products/equipment.
• Collaborates with other professionals and tracks newly installed Thermal Processing and Aqueous Washing Equipment.
• Confer with engineering, manufacturing or customer personnel regarding problem definition and solutions.
• Typically work from intermediate mechanical and electrical drawings, with other ITS personnel to ensure the equipment meets customer specifications and ITS quality standards.
• Maintain good housekeeping habits and work within ITS safety guidelines and procedures to ensure the safety of yourself and others working in the area.
• Keep the Field Service Manager and other team members apprised of the present condition of the project by way of daily reports and updates.
• Test and debug ITS OEM equipment prior to shipment, work on the Production floor at the factory, or travel to customers’ sites to perform duties.
• Work in an organized manner with a focus on meeting scheduled commitments and budget.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School graduate or GED. Associate Degree in Industrial, Electrical or Mechanical Engineering or related field a plus.
• Related work experience in a Manufacturing Quality Control environment, usually acquired through 2+ years of exposure to mechanical/electrical background in Thermal Processing Capital Equipment.

• Mathematical skills that require the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to record and log information accurately.
• Effective interpersonal, verbal and written communication skills are essential.
• Must be able to handle multiple tasks in a very fast paced, sometimes stressful environment and possess strong decision‑making skills.
• Demonstrated proficiency in general office related software. (Ex: Microsoft Office and/or MRP/ERP System)
• Ability to apply common sense understanding to carry out instructions furnished in verbal, written, or diagram form.

• Role involves 85-95% Domestic and International travel as required with short notice. May require working on the weekend and/or a holiday.