Quality & Reliability Engineering Manager

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As a Quality & Reliability Engineering Manager your goal is to manage and coordinate continuous improvement processes for field reliability, warranty reduction and product quality. You will act as the primary technical interface connecting field data, customer feedback, and engineering teams to identify emerging failure trends. You will also lead cross-functional teams to execute root-cause analysis and implement corrective actions across product lines.

Incorporates risk analysis into new product designs to prevent repeat field failures

You will do this by:

Monitoring field warranty data, quality indicators, and claim trends to proactively identify emerging issues and high-risk failure patterns

Managing technical containment and corrective action workflows by mobilizing cross-functional teams to address prioritized field risks

Preparing monthly management review documentation, including warranty rate charts, trend metrics, and analytics dashboards, to evaluate product reliability

Translating field technician diagnostics, customer feedback, and physical teardown findings into actionable engineering data

Coordinating cross-functional resolution strategies with internal technical services, quality, sales, and product engineering teams.

Directing customer-facing technical quality reviews to track early indicators and support equipment manufacturer relationships

Evaluating current product risks and incorporate warranty requirements into new product development projects to prevent design failures

Analyzing warranty trends tied to supplier quality issues to support financial cost recovery efforts. Conduct analyses of field returns to determine failure modes as a way to assist with determination of projects’ next steps

Participating in annual strategic planning, warranty forecasting models, and long-term cost reduction initiatives

Performing other duties as assigned

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

#LI-LB1 #LI-Hybrid

You are the kind of person who is/has:

Analytical Thinker & Data Interpretation

Process Leadership & Project Management

Cross-Functional Collaboration & Networking

Sound Judgment & Decision Making

Technical & Problem-Solving Acumen

Customer Focus & Communication

Qualifications:

Bachelor’s Degree in Engineering, Technology, or a related technical field (or equivalent education/experience).

Minimum of seven (7) years of progressive engineering, quality, or reliability experience

Demonstrated track record of managing technical processes, warranty projects, or cross-functional failure analysis teams

Prior direct supervisory experience is beneficial, though this role functions primarily as a manager of technical processes and projects rather than a direct people manager

Demonstrated understanding of general engine theory, failure modes, root-cause analysis, and data interpretation

Strong project management skills with the ability to lead technical processes and cross-functional teams without direct authority

Excellent written and verbal communication skills to translate complex technical diagnostics into actionable engineering tasks

Strong analytical judgment to determine resource allocation and intervention priorities for field issues

Solid computer skills, including business intelligence software, spreadsheets, and data analytics productivity tools

Fluent in English and primary language used in area of responsibility

• Domestic and/or international travel required up to 10%.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton®, Vanguard®, Ferris®, Billy Goat®, and Branco® brands.

Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee
Job Segment: Field Service, Quality Engineer, Engineering Manager, Engineer, Manufacturing, Engineering