Business Analyst - Personal Lines

Target Salary Range: $80,000 - $85,000.

* This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary.

As a Business Analyst, you will apply your strategic and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and assessing the needs of stakeholders including our external business partners, contributing to solution designs, and documenting the requirements needed to achieve desired business outcomes. You will operate in an agile, collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role will bridge the needs and requirements of business partners with the technical solutions of the delivery team.

• Contributing member of the product services group, understanding key business objectives for their assigned line of business and providing support to product and underwriting leadership in meeting those objectives.
• Facilitating communication between business stakeholders, external partners and our internal technical team.
• Develop a thorough understanding of Markel’s APIs and become proficient in API analysis with our external partners.
• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand business objectives, identify and shape potential solutions, and document requirements.
• Develop test scenarios and test cases for system and integration testing.
• Conduct ad‑hoc data analysis as requested to assist in requirements gathering or defect resolution.
• Provide functional design clarifications and other details on user stories to help the development teams build a quality product.
• Review acceptance criteria for user stories, ensuring they meet the Definition of Ready and are always kept current.
• Triage root cause of defects impeding application functionality.
• Help test software solutions as needed.
• Assist in the development of technical documentation and training materials.
• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve the desired business outcomes.

• Bachelor’s degree preferred or equivalent experience.

• 5+ years’ experience as a Business Analyst in an insurance or insurance‑related business.
• 2+ years’ experience working with APIs in a professional setting.
• Strong working knowledge of underwriting and/or insurance related systems.
• Prior experience working within an agile software development environment.
• Experience working with business partners and vendors, including their software developers, to understand existing and define new API capabilities and integrations.

• Solid understanding of API life cycles and the importance of and strategies for managing contract change over time.
• Appreciation of how API capabilities need to fit into larger value chains and function coherently with the company’s portals, partners’ applications, and third‑party services.
• Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads, and ability to interpret, analyze for consistency/accuracy, and produce these artifacts.
• Strong working knowledge of insurance underwriting systems a plus.
• Excellent analytical and problem‑solving skills; ability to identify, resolve issues with minimal guidance.
• Strong verbal skills and demonstrated ability to clearly communicate technical matters to both technical and non‑technical audiences.
• Attention to detail and accuracy.
• Strong organization and time‑management skills.
• Strong desire for continuous improvement.
• Demonstrated history of building partnerships across all teams and levels.