Sr. Business Analyst - Personal Lines

Location

Wauwatosa, Wisconsin (Hybrid: 3 days in-office, 2 days remote)

Full-Time

$67,000 - $100,000 (Based on education, experience, and certifications)

As a Sr. Business Analyst, you will apply your strategic and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and assessing the needs of stakeholders, including our external business partners. You will contribute to solution designs and document the requirements needed to achieve desired business outcomes. You will operate in an agile, collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role bridges the needs of business partners with the technical solutions of the delivery team.

• Act as a contributing member of the product services group, understanding key business objectives and supporting product and underwriting leadership.
• Facilitate communication between business stakeholders, external partners, and our internal technical team.
• Develop a thorough understanding of Markel's APIs and become proficient in API analysis with external partners.
• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand objectives, shape solutions, and document requirements.
• Develop test scenarios and test cases for system and integration testing.
• Conduct ad hoc data analysis to assist in requirements gathering or defect resolution.
• Provide functional design clarifications on user stories to assist development teams.
• Review acceptance criteria for user stories to ensure they meet the Definition of Ready.
• Triage root cause of defects and assist in testing software solutions.
• Assist in the development of technical documentation and training materials.
• Consult with stakeholders, providing expertise on system features and capabilities.

• Bachelor's degree preferred or equivalent experience.

• 5+ years of experience as a Business Analyst in an insurance or insurance-related business.
• 2+ years of experience working with APIs in a professional setting.
• Strong working knowledge of underwriting and/or insurance-related systems.
• Prior experience working within an agile software development environment.
• Experience working with business partners and vendors to define API capabilities and integrations.

• Solid understanding of API life cycles and strategies for managing contract change.
• Understanding of how API capabilities fit into larger value chains and company portals.
• Firm understanding of API contracts, specification documents, and sample Request/Response payloads.
• Excellent analytical and problem-solving skills.
• Strong verbal communication skills, capable of explaining technical matters to non-technical audiences.
• Strong organization, time management, and attention to detail.
• Demonstrated history of building partnerships across all teams and levels.