Desktop Support Engineer; Wauwatosa

Axiom Technologies is looking for an experienced IT Desktop Support Engineer (Full‑Time Role) based in Wauwatosa, Wisconsin. This full‑time independent contractor role involves providing both on‑site and remote support for end users while efficiently managing the assignment and coordination of service requests.

Location: Wauwatosa – Wisconsin – USA (On‑site)

Contract Type: Independent Contractor / Full Time (1‑Year Initial Contract)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

• Provide on‑site and remote support for desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking.
• Handle system setups, software installations, and hardware deployment.
• Perform password resets, account unlocks, and general user account management.
• Maintain clear documentation of procedures, incidents, and resolutions.

• Monitor incoming service requests and assign tickets based on priority, location, and skill set.
• Act as the central coordinator for all desktop support operations.
• Track and follow up on open tickets to ensure timely closure and customer satisfaction.
• Escalate complex issues to senior engineers or other IT teams as needed.
• Maintain SLA compliance and prepare daily or shift handover reports.

• Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1–2 years of hands‑on experience in desktop support or helpdesk environments.
• Prior experience in IT dispatch or coordination is a strong plus.

• Proficiency with Windows and macOS environments.
• Familiarity with Microsoft Active Directory, Exchange, and Office 365.
• Experience using ITSM tools (Service Now, Jira, Remedy, Zendesk, etc.).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

• CompTIA A+, Network+, or Security+.
• Microsoft Certified:
  Modern Desktop Administrator Associate.
• ITIL Foundation (advantageous).