Sr. Business Analyst - Personal Lines

Location: Wauwatosa, Wisconsin (Hybrid schedule: 3 days in office, 2 days remote)

Job Type: Full-Time

Target Salary Range: $67,000 - $100,000 (depending on education, experience, certifications, and other position‑specific factors)

As a Sr. Business Analyst, you will apply your strategic and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and assessing the needs of stakeholders, including external business partners. Your contributions will include solution design, documenting requirements, and bridging business partners’ needs with technical solutions. You will operate in an agile, collaborative environment that values insight, innovation, and continuous learning.

• Contributing member of the product services group to understand key business objectives for the assigned line of business and provide support to product and underwriting leadership.
• Facilitate communication between business stakeholders, external partners, and the internal technical team.
• Develop a thorough understanding of Markel’s APIs and become proficient in API analysis with external partners.
• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand business objectives, identify and shape potential solutions, and document requirements.
• Develop test scenarios and test cases for system and integration testing.
• Conduct ad‑hoc data analysis to assist in requirements gathering or defect resolution.
• Provide functional design, clarifications, and other details on user stories to help development teams build a quality product.
• Review acceptance criteria for user stories to ensure they meet the Definition of Ready and remain current.
• Triage root cause of defects impeding application functionality.
• Help test software solutions as needed.
• Assist in developing technical documentation and training materials.
• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve desired business outcomes.

• Bachelor’s degree preferred, or equivalent experience.

• 5+ years as a Business Analyst in an insurance or insurance‑related business.
• 2+ years working with APIs in a professional setting.
• Strong working knowledge of underwriting and/or insurance‑related systems.
• Prior experience working within an agile software development environment.
• Experience working with business partners and vendors, including their software developers, to understand existing and define new API capabilities and integrations.

• Solid understanding of API life cycles, contract change management, and integration strategies.
• Appreciation of how API capabilities fit into larger value chains and cooperate with company portals, partners’ applications, and third‑party services.
• Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads, with ability to interpret, analyze consistency/accuracy, and produce these artifacts.
• Strong working knowledge of insurance underwriting systems a plus.
• Excellent analytical and problem‑solving skills; able to identify and resolve issues with minimal guidance.
• Strong verbal communication skills, capable of explaining technical matters to both technical and non‑technical audiences.
• Attention to detail and accuracy.
• Strong organizational and time management skills.
• Strong desire for continuous improvement.
• Proven ability to build partnerships across all teams and levels.