Store Manager, Retail & Store Manager

Job Responsibilities

• Execute to maximize growth and potential.
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results.
• Participate in driving business outreach opportunities and communicate leads to the Multi‑Unit Manager and Business Outreach team.
• Ensure store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship‑from‑Store operational tasks and maintain proper sales coverage.
• Ensure store staff is trained on all internal operational functions.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guide the team to identify, recommend, and implement changes to improve productivity.
• Takes the lead role in recruiting for the store and embraces diversity by creating an inclusive store environment.
• Ensure the store team is trained on customer service expectations and creates an exceptional customer experience.
• Lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

• Minimum 3‑years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
• Self‑motivated, results‑oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements:

Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors.

May have the opportunity to voluntarily work between multiple store or site locations and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Pay Range: $23.95‑$34.51. Salary is based on skills, background and experience, with base pay information based on market location and subject to prevailing wage laws, if applicable.