Asset Protection Lead

The Wauwatosa Scheels will open April 3rd, 2027

This full-time position will start in November/December of 2026. We will start hiring part-time positions in November of 2026.

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

• Conduct floor walks to observe and coach the Asset Protection team on processes, efficiencies, and potential liabilities
• Communicate with leadership regarding encounters and investigations
• Advise floor associates on best practices to mitigate potential hazards to customers and associates
• Review all stops made by the Asset Protection team including nightly code-out procedures
• Maintain a professional relationship with local authorities and law enforcement agencies
• Collaborate with law enforcement and other local retailers to identify organized retail crime threats
• Prepares and submits clear activity reports each day
• Assist leadership with cash handling and transfers
• Observe customers and associates for potential acts of theft or fraud
• Conduct preliminary investigations, audits, and security surveys and document the findings
• Conduct initial accident investigations of customers and associates
• Monitor video via CCTV and conduct on-site interviews

• Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
• Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
• Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
• Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
• Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
• Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
• React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather

Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine 'Thank you'

Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation, and spelling

Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers,…