Sales Associate Keyholder

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand has embraced this philosophy, ensuring customers look and feel their best wherever life takes them. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app.

Mayfair

Express is seeking a Part‑Time Retail Sales Associate Keyholder to join our team. The Keyholder provides a great in‑store shopping experience for our retail customers and executes opening and closing procedures.

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service‑related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to store management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
• Other essential functions may occur as directed by the supervisor

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0‑2 years of relevant job experience – minimum 6 months
• Proficient in using technology such as iPad and registers
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills, specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

For part‑time associates, PHOENIX is partnering with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered is dependent upon factors including work location, education, relevant skills and experience of the candidate.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to A and let us know the nature of your request and your contact information.