Case Manager - Surgery

Summary The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems.

Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

Primary Responsibilities Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)
Collaborate with clients and clinical staff to develop individualized service plans

Monitor and update client needs and goals throughout the course of services

Provide ongoing case management services to support client stability and recovery

Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits

Assist clients with applications (e.g., victim compensation, benefits, insurance)
Coordinate care across multiple providers and systems

Conduct proactive and assertive outreach to engage and retain clients in services

Maintain regular contact with clients, including phone, in-person, and community-based interactions

Support re-engagement of clients who have disengaged from services

Advocate on behalf of clients within healthcare, legal, and social service systems

Provide trauma-informed support and psychoeducation

Assist clients in navigating complex systems and reducing barriers to care Participate in multidisciplinary team meetings and case conferences

Collaborate closely with clinicians, medical providers, and external partners

Communicate effectively with team members regarding client needs and progress

Maintain accurate, timely, and complete documentation in accordance with program and funding requirements

Track services provided, referrals, and client outcomes

Support data collection, reporting, and quality improvement efforts

Knowledge – Skills – Abilities Strong organizational and time management skills

Excellent interpersonal and communication skills

Ability to engage diverse and high-need populations

Strong problem solving and advocacy skills

Ability to work both independently and as a part of a team Commitment to equity, inclusion, and trauma-informed care Combination of office-based and community-based work

May include accompanying clients to appointments (e.g., court, medical visits)
Requires flexibility to meet client needs, including occasional evening hours

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required

Education:

Associate’s degree

Minimum

Required Experience:

2 years

Preferred Education:

Bachelor’s degree in social work, psychology, public health, or a related field

Preferred Experience:

Minimum of 1-2 years of experience in case management, social services, or a related field

Bilingual/bicultural (e.g., Spanish/English)
Experience working with trauma-affected populations strongly preferred

Knowledge of community resources and public systems (e.g., housing, benefits, legal services)
Experience working with survivors of violent crime

Familiarity with trauma-informed care and culturally responsive practices

Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.#LI-AV1

Why MCW?

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
403B Retirement Package Competitive Vacation and Paid Holidays offered

Tuition Reimbursement Paid Parental…