HR Service Center Generalist; Hybrid

At Tru Stage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work:
Tru Stage awards and recognition

This position provides quality service to all Tru Stage employees (active, retired, and separated) and other customers (dependents, beneficiaries, retirees, terminated staff, contractors, Business Areas, and HR Staff) in support of our HR service-oriented mission. As part of a centralized integrated employee service center operation, the HR Service Center Generalist will be the first point of contact for all of our employees and customers.

This position requires an overall knowledge and understanding of our Health & Welfare and Retirement Benefits, Payroll and HR policies, processes and systems for all companies in the affiliated group. This position is responsible for the data integrity of employee personal and benefit information, annual benefit enrollment process, status event changes to plans, support and administration of the Learning Management System (LMS), payroll processing and support of the Sales Compensation plans throughout the year.

This position deals with a wide range of confidential information and needs to ensure compliance with our corporate privacy policies and HIPAA.

• Handle the annual enrollment benefit activities
• Coordinate employee status changes
• Administer leave of absences, including Short-Term and Long-Term disability, in accordance with local, state and federal law
• Coordinate with the appropriate carriers/vendors

• 401(k) Plan Administration support
• General Pension plan knowledge and support
• Coordinate with the appropriate carriers/vendors

• Coordinate the timely processing of Tru Stage’s bi-weekly and semi-monthly payroll cycles, to include all aspects of successfully running a complete payroll
• Complete payroll tax filings on the Company’s behalf
• Assist employees with updates to W-4 election and direct deposit
• Coordinate the successful production of all W-2’s

• of Learning Management System (LMS) through content creation, updates and archiving.
• Content creation, updates and archiving in the HR Employee Portal
• Provide employee support in HR Information System (HRIS)
• Provide period reports for management and professional support staff
• Identify, collaborate and solution for opportunities of improvement

• Assist employees by phone, email, chat or in person pertaining to human resources policy and procedures, benefits, payroll, sales incentive, HR Information System (HRIS) and Learning Management System (LMS) in an accurate and timely manner.
• Identify, research, isolate and resolve complex problems associated with inquires.
• Assist employees with HR processes including annual benefits enrollment, talent management, employee/labor relations, and compensation.
• Maintain employee data integrity by completing a wide range of transactional services including all employment events, all employee life cycle benefit events, payroll transactions and activities to process and report incentives for advisors and credit unions.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

• Bachelor’s Degree or…