HR Service Center Generalist

• Provide quality HR service to active, retired, and separated Tru Stage employees and other customers
• Serve as the first point of contact for employees and customers in a centralized integrated employee service center
• Support Health & Welfare benefits, annual enrollment, employee status changes, leave administration, and carrier/vendor coordination
• Support 401(k) plan administration and general pension plans
• Coordinate bi-weekly and semi-monthly payroll processing, payroll tax filings, W-4 and direct deposit updates, and W-2 production
• Administer the Learning Management System through content creation, updates, and archiving
• Maintain HR Employee Portal content and support employees in the HRIS
• Provide periodic management and professional support staff reports
• Identify, collaborate on, and develop solutions for process improvements
• Assist employees by phone, email, chat, or in person with HR policies, benefits, payroll, sales incentives, HRIS, and LMS
• Research, isolate, and resolve complex inquiries
• Support annual benefits enrollment, talent management, employee/labor relations, and compensation processes
• Maintain employee data integrity through employment, benefits, payroll, and incentive transactions
• Perform other duties as assigned

• Bachelor’s Degree or equivalent trade-off in related professional work experience
• 4-6 years progressive work experience in HR/Benefit (core Health and Welfare)/Payroll administration with call center/customer service experience
• Proven experience as a lead worker, providing coaching, mentoring and feedback to others
• Knowledge of core office automation software, including Excel, word processing, attendance system, web tools, and benefits/payroll system software
• Demonstrated effective customer service relationship skills
• Ability to express ideas, recommendations, and decisions verbally and in writing
• Skills in gathering pertinent data and identifying key issues or problems to make appropriate and timely decisions
• Attention to detail, effective organization, planning, and time management skills
• Resume required to apply

Demonstrates expertise in HR service delivery, including Health & Welfare benefits administration, payroll processing, and employee relations. Proficient in utilizing HRIS and LMS for effective employee support and data management.

• HR/Benefits Administration
• Payroll Processing
• Customer Service Skills
• Data Integrity Management
• Coaching and Mentoring

• Health & Welfare Benefits
• Payroll Administration
• 401(k) Plan Administration
• Learning Management System (LMS)
• HRIS Management
• Data Analysis
• Process Improvement
• W-2 Production
• Attendance System Software
• Benefits/Payroll System Software

• Effective Communication
• Attention to Detail
• Organizational Skills
• Time Management
• Problem-Solving

• Employee Relations
• Talent Management
• Compensation Processes
• Call Center Experience
• Customer Service

• Excel
• Word Processing Software
• Web Tools
• HR Employee Portal