Community Supervision Support Technician

THE POSITION

The Technician provides clerical support in accomplishing the mission and operations of the Ellis County Community Supervision and Corrections Department (CSCD). The individual must be able to work in an environment that demands accuracy and must participate in a team environment. Must maintain strict confidentiality and must be able to effectively multi-task. Must be able to communicate clearly, both orally and in writing, preferably in both English and Spanish.

Organization and time management skills are necessary.

The individual, who reports to a supervisor, must maintain professional conduct, appearance, and confidentiality of information.

Enter community supervision case information; collect probation and restitution payments; balance payments and prepare deposit at the end of shift. Retain payments in a designated secure, locked location. Serve as unit receptionist; monitor unit sign‑in board; respond to internal and external inquiries (in person and via telephone); re‑direct calls to appropriate party; diffuse client situations in the front desk area or elevate to management when applicable.

Provide clerical assistance during client orientations: maintain sign‑in sheet and distribute monthly report forms. Date stamp, sort, and distribute mail, fax transmittals, and reports. Assist in the assignment of case files, mailings, file assembly, and photocopying requests, as needed. Maintain and track the flow of client files that are received and sent by the courts and other departments. Build and maintain professional, cooperative relationships with clients, CSCD staff, and the public.

Perform other duties as assigned by the supervisory staff. Demonstrated proficiency in the use of MS Excel, Word and Outlook required. Ability to adapt to changing priorities and expectations. Ability to work effectively under sometimes stressful and emotionally charged situations. Ability to input and retrieve data and information using designated client management systems, County systems, and email systems. Demonstrated ability to learn and apply computer programs to office functions with minimal instruction.

Ability to understand and follow written and verbal instructions, organize, and process work.

• Meets with probationers, takes reports, and collects court ordered fees.
• Effectively interacts with public and probationers to provide excellent customer service, including responding to routine inquiries and resolving basic customer service issues.
• Answers phone calls in a courteous manner and directs them to the appropriate personnel and/or resource.
• Maintains files and thoroughly documents information.
• May balance daily collections and prepare bank deposits.
• Coordinates the collection of new probationer information with court personnel.
• Completes an initial intake of newly probated individuals, including photographing, collecting appropriate documents, and scheduling intake appointments appropriately.
• Maintain case files up to date including adding new cases, pre-trial, bond, extensions, MTR's, warrants, and terminations; complete all action steps appropriately.
• Accurately enters newly probated case information into the CSCD database in a timely manner including, but not limited to, transferring out cases appropriately, sending DPS lung notices, sending appropriate response (i.e forms, letters, or other appropriate documents) to clients and others as needed.
• Accurately and professionally document all significant events in CSS database according to standards.
• Staff cases appropriately with a supervisor(s) to assess appropriate action for effective case management.
• Maintains a professional demeanor and de‑escalates stressful situations.
• Must be able to work flexible hours as needed to accomplish Departmental goals.
• Maintains a professional working relationship with all CSCD staff, court personnel, outside agencies, and the public.
• Interacts with referral agencies and victims.
• Promotes the mission of Ellis County CSCD.
• May work in an assignment that includes pre‑sentence investigation reports.
• May run criminal history checks, order arrest reports and driver's license…