Service Administrator

BE SUPPORTED. BE DEVELOPED. BE REWARDED.

Main responsibilities:

• Working within the service department to help raise service work orders and schedule to engineers on a daily basis
• Accurate data entry processing of engineer gatekeeping onto our in-house system
• Processing service work orders to customers & internally
• Process and submitting warranty claims onto the manufacturers portals for claiming
• Processing credit notes & cash payment for warranty claims
• Check / process fuel card and hotel receipts
• Process Employee weekly expense forms
• Post Duties & general filing daily/weekly
• Other ad-hoc duties to assist the Service Department as requested and answer customer telephone enquiries

• Any other administrative tasks within capabilities
• Answering incoming telephone calls and forwarding appropriately

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• Work experience within an office environment preferred but not essential
• Strong Administration background in Plant or similar industries preferred but not essential
• Ability to thrive and succeed in a busy, ever-changing environment
• Excellent level of attention to detail and conscientiousness
• Ability to multi task and prioritise own tasks as required
• Proficient in the use of Microsoft Office Suite
• Confident and clear telephone manner

• Good general level of Education including English, Maths and IT