Customer Account Partner

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.

Primary

Purpose:

The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that our customers have the best possible customer experience while building and maintaining long lasting relationships.

This role supports the organization’s success and provides opportunities to expand knowledge in chemical distribution. A successful CAP will make important decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.

• Take proactive ownership of customer issues & complaints, troubleshoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end).
• Handle department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners.
• Work cross-functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently.
• Be a partner to Field Sellers assisting in driving deep customer relationships, upselling, using data and analysis that anticipate customer’s needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

• Bachelor’s Degree preferred;
  High School degree required
• Minimum 3 years customer service experience with a dedicated customer portfolio
• SAP and Salesforce experience a plus
• Proficient in MS Word, Excel, Outlook
• Meticulous attention to detail
• Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment
• Shown success in problem solving with cross-functional teams and various departments
• Highly adaptable, self-motivated with a desire for continuous learning and improvement

Waxahachie, TX, Hybrid schedule

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work. As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.