Teller Supervisor

Objective/Summary

The teller supervisor is responsible for overseeing the bank tellers at a bank location in addition to working as a bank teller.

• Manage all teller work and vacation schedules.
• Review all currency orders to ensure proper denominations are always available.
• Assist when a teller drawer or vault is out of balance.
• Maintain the ATM and complete daily security checks.
• Assist the Banking Manager with teller interviews.
• Work with the Banking Manager to resolve any staffing, performance management, or training needs of the bank tellers.
• Greets customers and assesses their needs.
• Processes customer transactions with professionalism and courtesy.
• Demonstrates knowledge and expertise of basic teller functions including but not limited to deposits, withdrawals, loan payments, check cashing and money orders.
• Handles customer complaints and works through these sensitive issues to resolution.
• Performs data entry to complete reporting requirements.
• Ensures that currency and coin requirements, limitations, regulations and provisions are maintained.
• Knows the identity of the customer to reduce fraud and risk of loss to the Bank.
• Drive-Thru Teller: ensuring that transactions are completed in a quick, efficient manner without delay and working multiple lanes to avoid long back‑ups in traffic lanes.
• Maintains strict confidentiality guidelines in accordance with Bank policy.
• Maintains strict control and security of cash.
• Maintain policy and procedures as defined by Management.
• Cross‑sell products and services.
• Assist with customer phone calls in a timely and courteous manner.
• Maintains a positive working relationship with customers and co-workers.
• Maintain personal grooming and company dress and appearance standards.
• Maintain company attendance standards.
• Other tasks as assigned.

• High school graduation or G.E.D. equivalent.
• One year of cash handling experience.
• Previous supervisory experience preferred.
• Satisfactory credit and criminal background check.

• Hard
  
  Skills:
  
  Proficient in basic personal computer operations. Able to type efficiently.
• Soft Skills:
  
  Good verbal and written communication skills, attention to detail, organization skills, can‑do attitude, problem solving skills, decision‑making skills, sense of urgency, and strong work ethic.
• Typical Physical Demands:
  Regularly required to talk and hear.
• Requires standing and/or sitting for an extended period with some walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional light lifting not over 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Training for this role will be conducted at our training center located in Graham, Texas, with attendance expected unless an approved accommodation is needed.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Inter Bank is committed to maintaining an environment of equal opportunity. Accordingly, it is Inter Bank’s policy to provide equal opportunity for employment, advancement, and benefits to all qualified applicants and employees without regard to age, race, religion, sex, color, national origin, disability, citizenship status, uniform service membership/veteran status, or any other protected status as established by law.

Our commitment is to achieve and maintain excellence through full and equal opportunity, which is fundamental to the existence of Inter Bank. It is therefore the policy of Inter Bank not only to avoid direct discrimination but to go further. The company will act affirmatively to identify and eliminate barriers that may exclude or impede members of certain groups in their pursuit of excellence.

Such affirmative action will address the treatment of persons who are already members of the company, as well as applicants for admission or employment.