Field Support Technician-IT

Support and maintain technology equipment and Information Technology (IT) assets. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC related hardware and software to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e‑mail) in a timely and accurate fashion, and provide end‑user assistance where required.

• Follow and commit to meet Key Performance Indicators (KPI’s) for safety, quality, production, efficiency, and service requirements.
• Follow practices and processes intended to provide safe products that comply with appropriate laws and regulations, meet the company quality standards
• Follow and commit to safety and GMP (Good Manufacturing Practices)
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet corporate standards
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products, ensuring all setup parameters meet corporate standards
• Perform analysis, diagnosis, and resolution of PC problems either on‑site or via remote access. Make recommendations and implement corrective hardware solutions, including off‑site repair as needed
• Receive and respond to incoming calls, help desk tickets, and/or e‑mails regarding PC and/or hardware problems
• Configure and support mobile devices
• Perform minor structured wiring repairs and punch downs
• Communicate with internal customers via email to keep them apprised on the status of requests
• Provide training and support to end users and staff on computer operation and other issues
• Conduct research on computer products in support of PC procurement and development efforts
• Assist in developing long‑term strategies and capacity planning for meeting future computer hardware needs
• Maintain accurate records of projects, tasks, and time spent by utilizing the appropriate IT software
• Accurately document instances of hardware failure, repair, installation, and removal
• Ensure confidentiality of sensitive and proprietary information
• Adhere to company software licensing and security policies and practices

The ideal candidate must possess all of the following:

• High School Diploma/Equivalent
• Three (3) years of work experience providing computer support
• Technical certification (i.e. A+ certification) or computer support training gained through formal education
• Strong written and verbal communication skills in order to clearly explain options and solutions to end‑users
• Good interpersonal skills, with a focus on listening and questioning skills
• Ability to work productively in a team environment
• Ability to interact professionally with staff, internal/external customers, and management
• Ability to maintain composure when faced with stressful situations
• Working knowledge of Microsoft Office (Excel and Outlook)
• Demonstration of minimum proficiency with the English language in order to ensure effective new hire training and on‑going communications about safety and quality issues

• Associate's Degree in Computer Support, Networking or related field
• Familiarity with desktop operating systems including Windows, OS X
• Familiarity with mobile operating systems
• A+ Certification
• Computer support work experience in a business and plant environment

Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to‑go containers and dinnerware to tamper‑evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We’re a family‑owned, family‑focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service.

Headquartered in Mason, MI, with 30 locations in three countries, we’re proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Dart Container full‑time employees enjoy great benefits,…