Technology - Systems Support Specialist II

Technology
- Systems Support Specialist II

Waxahachie ISD Technology
- Waxahachie, Texas Open in Google Maps

Job : 5838424

Final date to receive applications: Aug 30, 2026 11:59 PM (Central Standard Time)

Posted: Jul 16, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Title: Technology Tech II

Duty Days: 242

Reports to: Operations Manager

Pay Grade: 8

Dept/School: Technology

Pay

Schedule:

Paraprofessional Pay Scale

Wage/Hour: Non-Exempt

Date Revised: 2025

Purpose

Provide technical support to customers via phone or remote access on all district supported hardware, software and peripherals. Troubleshoot problems and determine source, and advise on appropriate action. Assist WISD staff with procurement of computers, licensing, network, telecommunications, and related equipment and services according to federal, state, and district requirements.

• High School diploma or GED
• A+ certification

• Broad knowledge of computer hardware and software applications
• Ability to detect and resolve problems
• Familiar with a variety of the front office concepts, practices and procedures
• Excellent organizational, communication and interpersonal skills
• Knowledge of various operating systems (Windows)
• Knowledge of procurement policies and practices
• Demonstrate proficiency in handling matters of highly confidential nature
• Must possess personal qualities related to respect for the rights and confidentiality of others

• One year’s experience installing, maintaining and repairing computers and peripherals;
• Two years’ experience in technology procurement role.

• Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
• Provide technical assistance to users of computers, instructional equipment, and software.
• Install and configure application and operating system software and upgrades.
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
• Assist with the organization and distribution of technology-based material for classroom use.

• Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
• Remove old equipment and perform data migration to new machines.
• Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
• Maintain accurate records of time and materials required to perform repairs and service.

• Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
• Identify, request, and control the inventory of repair parts.

• Receive phone calls and work cooperatively to assist end‑users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end‑user problems.
• Communicate with district technology staff to help detect and resolve end‑user problems with internally developed applications and database management.

• Operate tools and equipment according to prescribed safety procedures;
• Follow established safety procedures and techniques to perform job duties including lifting, climbing and carrying;
• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately
• Follow guidance for Mobile Device Repair:
  The document is an addendum to the job description

• Demonstrates ability to remain calm and withstand pressures
• Flexible to changes in routine and adapts quickly to changing situations
• Reliable and responsible attendance and punctuality
• Avoid speaking ill of the district and district personnel

• Assist with assessment of requests for other technology related goods and services by ensuring that are allowable under limitations, restrictions, and policies;
• Provide quotes from approved vendors for appropriate goods and services;
• Maintain district licensing database;
• Comply…