Tech 1 - Systems Support Specialist

Technology Technician I

Provide technical support to customers via phone or remote access on all district supported hardware, software applications and peripherals. Troubleshoot problems and determine source, and advise on appropriate action.

High School Diploma or GED, preferred; A+ Certification, preferred;
Dell repair certification.

Broad knowledge of computer hardware and software applications. Ability to detect and resolve problems. Familiar with a variety of the front offices concepts, practices and procedures. Excellent organizational, communication and interpersonal skill. Knowledge of various operating systems (Windows). Must possess personal qualities related to respect for the rights and confidentiality of others.

One (1) years experience installing, maintaining and repairing computers and peripherals.

Respond to questions from callers and walk-ins; remotely assist administrators and staff offices with technology problems in classrooms and labs as needed. Fulfill work orders assigned and re-assign work orders as needed. Documents, tracks, and monitors the problem to ensure a timely resolution. Identifies, researches, and resolves technical problems. Update Hardware/Software Price Listing on ATN website. Development procedures for Helpdesk operating/procedure manuals.

Document resolutions for future reference. Assist with system and operations support relative to the maintenance and enhancement of pc support. Assist with periodic user satisfaction surveys and track user problem trends; create reports based on information provided from user surveys and trends. Become familiar with available help resources; stay updated on campus technology changes or problems.

Operate tools and equipment according to prescribed safety procedures. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying. Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately. Other duties as assigned.

Demonstrates ability to remain calm and withstand pressures. Flexible to changes in routine and adapts quickly to changing situations. Reliable and responsible attendance and punctuality. Demonstrates respect, courteous to peers and visitors and assist fellow workers willingly. Avoid speaking ill of the district and district personnel. Perform other duties as assigned by the supervisor or other administrator that are consistent with the general requirements and qualifications for the position.

Some district wide travel; occasional prolonged and irregular hours. Work under stress. Standard office equipment including personal computer and peripherals. Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting. Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching. Occasional light lifting and carrying (less than 15 pounds); occasional physical restraint of students to control behavior. May work prolonged or irregular hours;

work inside and outside (exposure to sun, heat, cold, and inclement weather), exposure to noise; occasional district wide and statewide travel. Work with frequent interruptions; maintain emotional control under stress.