Routing Clerk

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worldwide’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worldwide’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Routing Clerk will play a critical role in ensuring warehouse orders are organized, routed, and fulfilled on time.

The Routing Clerk is a vital contributor to warehouse operations, responsible for tracking, prioritizing, and staging orders to ensure timely fulfillment and seamless coordination with customer service and retail teams. Working on a demand basis, this role requires strong communication skills, computer proficiency, and the ability to respond quickly to shifting priorities. The Routing Clerk delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Collaborate closely with customer service and retail services teams to communicate order status, routing updates, and shipment schedules on a daily basis.
• Partner with customers' traffic departments to coordinate release and routing of outbound shipments in alignment with special needs and specifications.
• Support teammates and warehouse operations staff by sharing accurate data, documentation, and process updates to maintain a cohesive, high-performing team environment.

Fan & Customer Impact (Obsessed with Fans)

• Prioritize customer orders based on special needs and specifications, ensuring proper staging to facilitate timely expedition and an exceptional fan experience.
• Access logistics websites and transportation management systems to schedule and confirm routing for customer shipments, minimizing delays and errors.
• Maintain clear, professional written and verbal communication with customer service and customers' traffic departments to proactively address fulfillment needs.
• Ensure accurate data entry and documentation so that order records reflect real-time status and support downstream customer satisfaction.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Apply problem-solving and analytical skills to identify and resolve routing discrepancies, staging conflicts, and order prioritization challenges before they impact fulfillment timelines.
• Run and analyze Excel reports and spreadsheet data to surface insights that improve routing efficiency and support operational decision-making.
• Leverage warehouse management systems such as Manhattan Active and transportation management systems to optimize order flow and routing processes.
• Continuously seek opportunities to improve documentation, reporting, and communication workflows that drive efficiency across the…