Assistant Grocery Manager

DUTIES AND RESPONSIBILITIES Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with a strong focus on fast, friendly service.
• Assist customers by making product suggestions and providing knowledgeable support.
• Engage in suggestive selling through telephone interactions, in‑store announcements, and direct customer engagement.
• Answer and respond to incoming calls professionally; resolve customer concerns appropriately and escalat[e] to the Store Director when necessary.

• Serve as the acting Store Director in their absence, ensuring continuity of total store operations.
• Assist with planning and monitoring daily grocery operations while following company procedures and profitability guidelines.
• Ensure merchandise is properly priced, rotated, stocked, and displayed; maintain clean, organized, and safe department conditions.
• Implement seasonal and promotional displays; assist with coordinating grocery sales promotions.
• Uphold and maintain all department standards and expectations.

• Monitor employee productivity and performance.
• Schedule employees as needed to ensure adequate coverage and service levels.
• Maintain knowledge of all departmental duties, including opening/closing, dairy, and frozen operations.
• Supervise, train, and assign daily tasks to department employees.
• Train staff in store policies, sales practices, safety procedures, and record‑keeping requirements.
• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensure proper code‑dating procedures are enforced for all products within the department.
• Prepare sales and inventory reports; complete physical inventories twice annually.
• Maintain appropriate product quantity, quality, and freshness in accordance with division directives.
• Stock, rotate, and order grocery products to sustain optimal inventory levels.
• Oversee reclamation processing and ensure orderly, well‑stocked conditions in the back room and all Grocery Department areas.
• Monitor and control shrink and departmental operating costs.

• Apply correct product preparation techniques in accordance with company standards.
• Safely operate equipment such as pallet jacks, hand trucks, scissors, knives, and safety cutters.