GM​/HBC Manager

Overview

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Assists customers by making product suggestions. Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction. Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed. Responsible for total store operations in the absence of the Store Director (See Store Director job).

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Responsible for total store operations in the absence of the Store Director (See Store Director job).

• Plans GM daily operations, monitors production process following company procedures and profitability.
• Builds GM/HBC displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Implements effective promotional and seasonal displays.
• Ability to follow and maintain department standards and requirements.
• Monitors employees’ productivity and evaluates overall performance.
• Schedules employees to ensure adequate coverage and service levels.
• Specific knowledge of duties performed by all department employees, including but not limited to opening and closing duties.
• Schedules, supervises, trains and assigns duties to department employees.
• Trains employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for ensuring proper code dating for all products within the department.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Prepare sales and inventory reports. Physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product.
• Orders general merchandise product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room and all Drug Department areas.
• Controls shrink and cost.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, and safety cutters.