Floral Manager

Duties And Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Takes special orders from customers by telephone or in person.
• Orders balloons, helium tanks, plants, flowers, related merchandise, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandising requirements, sales trends, ad or seasonal promotions, and customer feedback.
• Plans daily operation, monitors production process following company procedures and profitability.
• Upgrades plants, makes bows, inflates balloons and prepares bouquets.
• Prepares floral designs to Company standards.
• Ability to follow and maintain department standards and requirements such as floral upgrades, balloon upgrades and candy arrangements.
• Assist designers and sales employees in completing their tasks.
• Monitors employee productivity and evaluates overall performance.
• Specific knowledge of duties performed by all department employees.
• Understands opening and closing department procedures.
• Schedules, supervises, trains and assigns duties to department employees.
• Trains employees on store policies, sales and record keeping procedures.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Initiates personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary actions.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, chopper, wire, hot glue guns, spray paint, heat sealing machines and helium tanks.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers.
• Processes administrative paperwork and maintains accurate department records.
• Controls shrink and cost.
• Complies with all workplace safety rules and regulations. Ensures proper pricing and signage.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code.

• Implements emergency procedures in the event of equipment and computer software malfunctions.