Selling Lead

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with product, and creating memorable experiences. The role supports the team in driving sales and store key metric performance, providing excellent customer service, executing successful events, and maintaining merchandise presentations.

• Demonstrate a high level of ownership, accountability, and initiative to achieve store objectives and personal metrics.
• Create memorable store experiences through building genuine relationships with the team, customers, and community.
• Support the team in executing customer outreach, clienteling, and event initiatives.
• Greet, engage, and assist customers warmly, providing personalized service to enhance their shopping experience.
• Process transactions accurately and efficiently.
• Handle customer inquiries and resolve concerns with professionalism, promptness, and care.
• Enhance the team’s selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate learning.
• Assist the team in leveraging selling tools and digital devices to provide a seamless omnichannel experience by confidently speaking to inventory, assortment, and product features.
• Maintain current knowledge of company policy and procedures, providing consistent, accurate communication to the team.
• Keep the team well-informed of products, promotions, contests, and store events.
• Champion associate engagement, share team successes, and celebrate achievements.
• Foster a positive store culture, ensuring team members understand their role in achieving goals and feel valued.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery efforts and stock replenishment.
• Ensure presentations align with visual merchandising directives and brand standards.
• Lead store fulfillment and asset‑protection initiatives in designated areas, executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines and security protocols.

• 1+ years of retail experience with a dedication to customer service excellence.
• Ability to use data, guidance, and judgment to support timely, effective decisions that contribute to team and business success.
• Strong ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows‑based operating systems.
• Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch, lift, carry, and move at least 40 lbs.
• Must be at least 16years old.
• Commitment to continuously learn and improve job performance.

We are an Equal Opportunity Employer committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical or mental disability, genetic information, military or veteran status, or any other basis prohibited by law.