EHR Support Analyst II

EHR Support Analyst II

The EHR Support Analyst II, serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility.

The EHR Support Analyst II, facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

An EHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

General responsibilities include:

• Serving as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leading and facilitating the facility's core clinical systems team on clinical IT activities.
• Providing second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; providing status on user issues.
• Working with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serving as project leader for facility-based implementations of clinical applications software releases and new products.
• Providing on-call assistance as needed.
• Working with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitating and managing maintenance of facility-specific dictionaries.
• Providing input to customize base division policies and procedures, training, and best practices for use within the facility.
• Working with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Working with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinating facility clinical application reporting requests, assisting with defining report requirements, and validating reporting results.
• May develop clinical application reports as needed.
• Performing quality audits and tracking metrics related to clinical application use.
• Participating in meetings as a member of facility clinical leadership.
• Promoting system security and patient confidentiality and helping ensure compliance.
• Coordinating the execution and use of tools for audits.
• Building strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adhering to Code of Conduct and Mission & Value Statement.
• Participating in special projects as needed and performing other duties as assigned.

Knowledge, skills, and abilities required include:

• Understanding of clinical operations and processes.
• Understandings of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to…