EHR Support Analyst II

To Qualify: RN Strongly Preferred. You must live in the South Georgia area near Waycross, GA.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EHR Support Analyst II with Memorial Satilla Health you can be a part of an organization that is devoted to giving back!

The EHR Support Analyst II serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include leading and facilitating the facility's core clinical systems team on clinical IT activities, providing second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leading new module/application testing and implementation for the facility.

The analyst also facilitates and manages maintenance of facility-specific dictionaries, provides input to and customizes base division policies and procedures, training, and best practices for use within the facility, works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training, and implements division standardization, utilization, integration and optimization plans for clinical applications.

The analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on‑call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility‑specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Actively promotes and supports division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

• Understanding of clinical operations and processes.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching…